helps companies and people Make Business Personal Again to create better and more successful relationships with customers, prospects, employees and each other.
Steve lives and breathes customer relationships. He has spent much of his more than 25-year professional career studying the way people communicate with each other and how their actions affect their businesses, their relationships, and their environments. From this he has found that true, loyal customer relationships can only happen when the person providing the product or service truly focuses on and communicates with the customer.
Steve has extensive experience as a seminar leader and consultant in call center, corporate, and retail customer relations as well as interpersonal and written communication. He has worked with such diverse organizations as Delta Air Lines, IBM, E.ON Energy (UK), Federal Express Worldwide, Atmos Energy, ACS, Mazda, KeyCorp, Broadridge Financial, First American Corp., Nestle, Raymond Weil, the City of Los Angeles, University of Louisville Health System and many others in more than 35 states, six countries and Puerto Rico.
His incredible speaking ability and
rapport with audiences and clients helped him earn the designation Certified
Speaking Professional (CSP)
from the National Speakers Association in 2002. The Certified
Speaking Professional designation is the highest earned
designation in the speaking and training business and is
held by less than 10% of professional speakers and trainers
began his career as a journalist, working in radio, print, and video for such organizations as NBC, the Associated Press, and United Press International. He produced business and sales videos for such companies as Kellogg's, Tropicana, and Kraft and has written more than 200 articles for trade, business, and retail publications in the U.S. and around the world.
is a Past President of the Georgia state chapter of the
National Speakers Association. He is the author of, It's Not Rocket Service: Managing, Meeting & Exceeding Customer Expectaions.