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"I was very impressed with your energetic, enthusiastic, and informative delivery. I was
especially pleased that you took the time to meet with us several days before the class
to learn about our company, our culture and vision, our goals, and the particular issues
our
people face. You found out what was important to us and integrated it into the training,
making the program relevant and pertinent to our needs
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Kurt M. Ronn , President, HRworks
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Steve
Cohn's
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People
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Principle
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"People
like doing business with people they like. No matter what
business you're in, it's all about people. Every one
of us is in the people business!
People
are tired of being treated as account numbers, human resources,
demographics, target markets, and 'dollar signs'.
If
you want to get and keep their business, treat people
as people!"
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Delighting
Customers
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Create
phenomenal customer relationships based on Steve's People
Principle. In this highly interactive customer service
program, your people will learn to exceed customer expectations,
increase your
customers' business with you, and create customers for
life – by treating them as people!
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"You
'wowed' our executive team from the start and engaged them in
the balance of the training implementation. It is now up to
us to train the masses in Delighting Customers. This
will happen because you helped us pave the way, not from
the outside, but from the trenches beside us. You have helped
us deal with tough issues and provided answers to our asked
and unasked questions. You have truly been a partner." |
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Katie
Perry, Senior Business Analyst, Carolina Power & Light
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Biz-E-Mail
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E-write
'phenomenal-e' clear, concise and professional e-correspondence
that uses Steve's People Principle to build outstanding
internal and
external customer relationships. In this
unique e-mail writing program, your people will learn how
to connect with e-customers as people – solving
their problems, making them feel important, and keeping them
as loyal customers. You will find this program invaluable
for your growing e-customer care effort!
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"Steve
kept a high level of involvement and interest from the group
throughout the day.
The group enjoyed his personality and ability to make the material
interesting. Steve's apparent interest in the group made the
training feel more personalized." |
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Robin
Fentress, Group Manager; Customer Support, Bluegrass Cellular
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No
Doze Prose
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business documents that use Steve's People Principle
to communicate with people as people –
without putting them to sleep. Internally or externally, everything
you write represents you and your company in the marketplace.
In this high-energy business writing program, your people
will learn how to avoid the costly mistakes that come
from poor, unclear, and boring writing!
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"Steve
was able to earn the participants' trust very quickly, and many
who were initially resistant to the training quickly became
engrossed and engaged thanks to Steve's skills. Steve took material
that can sometimes be mundane and repetitive and made it meaningful
and fresh."
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Steve
Nichols, Broadcasting Account Manager, Pathfire
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The
Gift of Presence
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Give
phenomenally successful presentations that get your point
across and accomplish your goals. In this hands-on presentation
skills program, your people will learn to eliminate their
fears, inhibitions, and self-conscious doubts about giving
presentations by using Steve's People Principle –
connecting
with audiences, understanding their needs and expectations,
and communicating with them as people.
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"Steve
made us feel like we were getting better all the time!" |
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Scott
Morgan, Training Manager, Nestle USA
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