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CUSTOMER SERVICE SEMINARS |
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"Steve
is an outstanding trainer. His customer service training was extremely well received by our associates and as hoped, has crept into our culture. Our associates are continually citing what they learned as they deal with difficult customer situations. Steve also conducted a train-the-trainer with our internal trainers to allow us to offer the training as part of our core curriculum, providing valuable encouragement, techniques and feedback on their presentation skills. Steve got to know our organization and worked with us as a partner. I recommend him strongly."
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James
O'Regan,
Vice President, Broadridge Financial Solutions, Inc. |
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Creating CEOs: Customer Experience Owners |
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Create phenomenal customer relationships based on Steve's People Principle. In this highly interactive customer service program, your people will learn how to identify what their customer's expectaions are and how to exceed them. They will learn how to increase your customers' business with you and create customers for life – by taking ownership of every customer experience and treating customers as people! At the end of this seminar, your people will be certified as CEOs: Customer Experience Owners. |
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Steve Cohn's |
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People |
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"People
like doing business with people they like. No matter what
business you're in, it's all about people. Every one
of us is in the people business! People
are tired of being treated as account numbers, human resources,
demographics, target markets, and 'dollar signs'.
If
you want to get and keep their business, treat people
as people!" |
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"Steve came into Curtis 1000 in order to train our administrative team in his company's customer service program. We have fully implemented this program company wide and are achieving tremendous results. None of this would have happened without Steve's outstanding talent and passion for his program. Steve immediately established a high level credibility with our teams and was able to convey his message with great clarity and humor. I believe that Steve sincerely cares about his customers’ success and that is what makes him a winner." |
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David Daffner, VP Operations , Curtis 1000 |
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E-Versations |
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Providing service to customers via e-mail, live chats, or social networks tends to be less personal than when actually speaking to them. It doesn't have to be that way!
In this program, your people will learn how to have written conversations with customers while still providing the same level of personal service customers expect. |
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"Our participants in customer service training give Steve very high marks for his knowledge of customer service, his experience in training delivery and in the world of work, and his humor and style in the classroom. He is enthusiastically received, as is the content of his workshops. He is a pleasure to work with." |
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Nancy McGee , Director of Staff Learning and Development,
Savannah College of Art and Design
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Healthcare Patient Service |
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The following three programs are not just medical customer service training programs. They’re collaboration skills programs for all healthcare employees for working with patients and other colleagues.
In these programs your people will learn how to increase patient satisfaction scores, create a patient-centered culture, support cost-savings and quality improvement programs, and improve employee and MD collaboration, teamwork, and satisfaction.
All of these programs are created and distributed by Customer Focus, Inc.
Patient Satisfaction Skills ®
This is a one-day service skills program for employees who don’t directly provide patient care (front-desk, call center, finance, support) to better serve patients and co-workers.
The Patient’s VOICE ®
This is a one-day collaboration skills program for patient care professionals (nurses, physicians, therapists, pharmacists, technicians) to better collaborate with patients and each other.
Patient’s VOICE® Skill Clinics
Choose from over sixteen 40-minute Skills Clinics to improve healthcare satisfaction, quality, and cost-reductions. Your healthcare professionals can attend clinics on-the-job and they’re conducted by local leaders. These clinics are for all healthcare staff and caregivers. |
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"I had a wonderful and entertaining time in our training. I would like to compliment you on your attitude and interaction with the entire class. You are very good at what you set out to accomplish in each class. I am speaking for myself when I say I took a lot away from what I learned in our one day of training. I never took a step back and realized how many ways we affect the patient’s experience as a whole. I am now a little more conscious about the patient and that they truly understand what I have said in our short time together. This has enabled my experience with each patient to end with a great result. I just wanted to thank you for that." |
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Staci Heggie, University of Louisville Healthcare - Urology |
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