People To People Learning, Inc.
Steve Cohn, CSP
Certified Speaking Professional
   
  "I was very impressed with your energetic, enthusiastic, and informative delivery. I was especially pleased that you took the time to meet with us several days before the class to learn about our company, our culture and vision, our goals, and the particular issues our people face. You found out what was important to us and integrated it into the training, making the program relevant and pertinent to our needs ."
Kurt M. Ronn , President, HRworks
 

 

Steve Cohn's
People
Principle
 

"People like doing business with people they like. No matter what business you're in, it's all about people. Every one of us is in the people business!

People are tired of being treated as account numbers, human resources, demographics, target markets, and 'dollar signs'.

If you want to get and keep their business, treat people as people!"

 

 
 
Delighting Customers

Create phenomenal customer relationships based on Steve's People Principle. In this highly interactive customer service program, your people will learn to exceed customer expectations, increase your customers' business with you, and create customers for life – by treating them as people!

    "You 'wowed' our executive team from the start and engaged them in the balance of the training implementation. It is now up to us to train the masses in Delighting Customers. This will happen because you helped us pave the way, not from the outside, but from the trenches beside us. You have helped us deal with tough issues and provided answers to our asked and unasked questions. You have truly been a partner."  
Katie Perry, Senior Business Analyst, Carolina Power & Light
 
Biz-E-Mail

E-write 'phenomenal-e' clear, concise and professional e-correspondence that uses Steve's People Principle to build outstanding internal and external customer relationships. In this unique e-mail writing program, your people will learn how to connect with e-customers as peoplesolving their problems, making them feel important, and keeping them as loyal customers. You will find this program invaluable for your growing e-customer care effort!

    "Steve kept a high level of involvement and interest from the group throughout the day. The group enjoyed his personality and ability to make the material interesting. Steve's apparent interest in the group made the training feel more personalized."  
Robin Fentress, Group Manager; Customer Support, Bluegrass Cellular
 
No Doze Prose
Produce business documents that use Steve's People Principle to communicate with people as people without putting them to sleep. Internally or externally, everything you write represents you and your company in the marketplace. In this high-energy business writing program, your people will learn how to avoid the costly mistakes that come from poor, unclear, and boring writing!
    "Steve was able to earn the participants' trust very quickly, and many who were initially resistant to the training quickly became engrossed and engaged thanks to Steve's skills. Steve took material that can sometimes be mundane and repetitive and made it meaningful and fresh."
Steve Nichols, Broadcasting Account Manager, Pathfire
 
 
The Gift of Presence

Give phenomenally successful presentations that get your point across and accomplish your goals. In this hands-on presentation skills program, your people will learn to eliminate their fears, inhibitions, and self-conscious doubts about giving presentations by using Steve's People Principleconnecting with audiences, understanding their needs and expectations, and communicating with them as people.

    "Steve made us feel like we were getting better all the time!"
Scott Morgan, Training Manager, Nestle USA
 
 
 
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Keynotes Seminars Clients Are People, Too Steve Cohn, the Person Reach Out and Touch Us
 
People To People Learning, Inc.
Phone: 770-667-3042
Fax: 770-667-3142 SteveCohn@PeopleToPeopleLearning.com 560 Summer Breeze Court Alpharetta, GA 30005