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CUSTOMER SERVICE SEMINARS |
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"Steve Cohn is one of the best training service providers I have ever worked with. His
knowledge and expertise helped a small team of new-hires become an award winning
core provider of technical customer service. Steve also supported a 24 hour operation
during a critical time while maintaining exceptional quality. His dedication to projects is
unsurpassed and is a principal asset to any company."
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Julius Carlos Williams, SPHR, MBA, Cingular Wireless |
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Creating CEOs: Customer Experience Owners |
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Create phenomenal customer relationships based on Steve's People Principle. In this highly interactive customer service program, your people will learn how to identify what their customer's expectaions are and how to exceed them. They will learn how to increase your customers' business with you and create customers for life – by taking ownership of every customer experience and treating customers as people! At the end of this seminar, your people will be certified as CEOs: Customer Experience Owners. |
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Steve Cohn's |
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People |
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Principle |
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"People
like doing business with people they like. No matter what
business you're in, it's all about people. Every one
of us is in the people business! People
are tired of being treated as account numbers, human resources,
demographics, target markets, and 'dollar signs'. If
you want to get and keep their business, treat people
as people!" |
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"Steve came into Curtis 1000 in order to train our administrative team in his company's customer service program. We have fully implemented this program company wide and are achieving tremendous results. None of this would have happened without Steve's outstanding talent and passion for his program. Steve immediately established a high level credibility with our teams and was able to convey his message with great clarity and humor. I believe that Steve sincerely cares about his customers success and that is what makes him a winner." |
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David Daffner, VP Operations , Curtis 1000 |
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Communicating With Customers Online |
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Providing service to customers via e-mail, live chats, or social networks tends to be less personal than when actually speaking to them. It doesn't have to be that way!
In this program, your people will learn how to have written conversations with customers while still providing the same level of personal service customers expect. |
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"Our participants in customer service training give Steve very high marks for his knowledge of customer service, his experience in training delivery and in the world of work, and his humor and style in the classroom. He is enthusiastically received, as is the content of his workshops. He is a pleasure to work with." |
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Nancy McGee , Director of Staff Learning and Development,
Savannah College of Art and Design
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Patient Satisfaction Skills |
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This is not just a medical customer service training program. It is a Collaboration Skills Program for ALL healthcare employees for working with patients and other colleagues In this program your people will learn how to increase patient satisfaction scores, create a patient-centered culture, support cost-savings and
quality improvement programs, and improve employee and MD
collaboration, teamwork, and satisfaction. |
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"Steve has led several educational progams on our behalf at our clients. What impresses me most is the way he invests his time in learning how to link the course material to the client and their specific situations. Our clients have told us that they felt as if Steve is not merely the professional trainer but a member of the consulting team who has been involved in the project since the beginning. He really brings the course material to life." |
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Michael Starr, Customer Experience Consultant, Strativity Group Inc. |
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