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CUSTOMER SERVICE KEYNOTES |
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"Steve is an amazing presenter who adapts to both his audience and the organization's
requirements. We have worked with Steve on multiple projects in both the US and
Europe and received raving reviews for his performance. We will continue our successful
relationship and would recommend others to work with Steve."
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Lior Arussy, President, Strativity Group, Inc.. |
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It's Not Rocket Service! |
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You don't have to be a rocket scientist to understand how truly easy it is to provide excellent customer service. Most of it is plain common sense - everything your mother ever taught you about how to behave with people. Be polite, be respectful, be nice. And in addition to that, be helpful! In this presentation, based on Steve's People Principle you will learn how easy it is to make every business relationship - external or internal - a caring, personal one that creates happy, loyal customers and employees. You will learn that no matter what business you're in, it's all about people - everyone is in the people business! |
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Steve Cohn's |
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People |
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Principle |
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"People
like doing business with people they like. No matter what
business you're in, it's all about people. Every one
of us is in the people business! People
are tired of being treated as account numbers, human resources,
demographics, target markets, and 'dollar signs'. If
you want to get and keep their business, treat people
as people!" |
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"Steve spoke for our CEO Peer Groups. He provided us with great ideas and information about how to create outstanding customer relationships. He pushed these CEOs, presidents and business owners to ponder how well they’re serving their customers, identify customer touch points and come up with ways to enhance their customer’s experiences in those areas. Steve engaged us with facts, stories, humor, and thought-provoking ideas. I had Steve speak to two of our groups and would hire him again." |
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Tom Cramer , Chairman, The Brain Trust |
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Expectations Drive Everything! |
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Customer expectations aren't right or wrong, good or bad, or high or low. They just ARE. Service and satisfaction are in the eye of the beholder, and the beholder sets expectations. But most organizations have no idea what their customers expect. How can you meet and/or exceed your customer's expectations if you don't even know what their expectations are? In this presentation, you will learn how expectations drive all customer behaviors. You will learn how to identify what your customer's expectations are and how to exceed those expectations once you know. |
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"I have enjoyed knowing Steve Cohn as a professional coach, speaker and writer for many years. His ability to provide world-class presentations and compelling experiences in the field of customer service is without question. Steve has the unique ability to immerse himself into an organization and present solutions perfectly tailored to specific needs. He continuously exceeds expectations and will bring a new level to your learning experience." |
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Bill Kovach, COO, KovachCommunications.com |
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