Steve Cohn, CSP
Certified Speaking Professional
CUSTOMER SERVICE SPEAKER
 
 

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It's Not Rocket Service!
  
  You don't have to be a rocket scientist to understand how truly easy it is to provide excellent customer service. After all, we're customers all of our lives. Most of it is plain common sense – everything your mother ever taught you about how to behave with people.
     
You Need This Presentation Now More Than Ever
 
  • In this economy, everyone wants the lowest price, and you can’t differentiate yourself enough to justify a higher price.
  • People can talk about you and spread the news everywhere ... and they do!
  • With face-to-face transactions becoming almost obsolete, your customers still need the type of personal service they expect, no matter what the technology.
  • Customer expectations are higher now than they’ve ever been. You can’t meet or exceed those expectations until you know what those expectations are!
  • Your people don’t like dealing with unhappy customers. Unhappy customers create dissatisfied employees, which in return, creates more unhappy customers. It’s a vicious cycle.
     

How differentiated are you from your competitors?

  

Differentiation comes from people wanting to do business with you.

Creating customer experiences which foster that type of relationship is easy -
it’s not
rocket service!

 
 
What Audience Members Say
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In this presentation, you will learn how easy it is to make every business relationship – external or internal – a caring, personal one that creates happy, loyal customers and employees.

You will learn what customers expect and want from you and how to use common sense, customer-centric skills to differentiate yourself in today’s “who has the lowest-price” economy.		  
"There was no question that Steve believed in his message and was excited about having us understand and apply the principles."
Marissa Ouaddafi, The College Board
"This was a good program to remind us that we need to stop and think, treat people with respect and understanding, and remember that the patient is a person."
Carole Dorsky , University of Louisville Healthcare
 
"He did an awesome job at keeping you interested and engaged. I was dreading when I heard the subject. It greatly exceeded my expectations."
Maria Gray, ProLaw
 
"Great job tying in the subject to our specific business needs."
     
Phil Haynie, Resource Anesthesia
     
 
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People To People Learning, Inc.
Phone: 770-667-3042
 Fax: 770-740-8329 SteveCohn@PeopleToPeopleLearning.com 560 Summer Breeze Court Alpharetta, GA 30005