People To People Learning, Inc.
Steve Cohn, CSP
Certified Speaking Professional
CUSTOMER SERVICE TRAINING
 
      Make Business Personal Again by:     Delighting Customers
Do your people think "customer relationship" is an oxymoron?
 
 
Every interaction is a relationship. Delighting Customers creates relationships that make customers loyal.
It keeps them coming back again and again, and has them singing your praises to everyone they know.
..

In this highly interactive customer service program, your people will learn to exceed customer expectations, increase your customers' business with you, and create customers for life – by treating them as people!
Steve Cohn's
    
People Principle
    
 

"People like doing business with people they like. No matter what business you're in, it's all about people. Every one of us is in the people business!

People are tired of being treated as account numbers, human resources, demographics, target markets, and 'dollar signs'.

If you want to get and keep their business, treat people as .people!"
Delighting Customers gives your people the tools to:
 
E   Show customers respect
E   Make all interactions about the customer
E   Diffuse explosive situations (with irate customers)
E   Exceed customer expectations
E   Motivate customers to buy more
E   Create customers for life		    
   ... and much more!
..

And on top of all that,
they'll have more fun than they've ever had in a training program!

   
To schedule a Delighting Customers program for your organization, or for more information about Delighting Customers, please click here.
 
               
 
What People Say About Steve and Delighting Customers
         
"The response and the improvement in our people has been outstanding. It was the perfect fit for what we needed. You have been to our facility twice and are held in high regard to your knowledge on customer focus."
        
Dan Perrone, Customer Service Manager, Saint-Gobain
                                                                                                                             
       
"The response from our people has been great, and I already hear them using techniques and sayings from the class. You made the learning fun and interesting and we enjoyed your stories and insights."    
Melinda Del Toro,Training Manager, ViaSat
.
. .
Keynotes Seminars Clients Are People, Too Steve Cohn, the Person Reach Out and Touch Us
 
People To People Learning, Inc.
Phone: 770-667-3042
 Fax: 770-667-3142 SteveCohn@PeopleToPeopleLearning.com 560 Summer Breeze Court Alpharetta, GA 30005