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Biz-E-Mail teaches your people the skills they need to write effective
e-communications — both e-mail and real-time. Their e-conversations will become more efficient, productive, and customer-friendly. |
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Steve
Cohn's |
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People
Principle |
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"People
like doing business with people they like. No matter what business
you're in, it's all about people. Every one of us is in the
people business!
People
are tired of being treated as account numbers, human resources,
demographics, target markets, and 'dollar signs'.
If
you want to get and keep their business, treat people as
.people!" |
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Biz-E-Mail gives your people the skills to: |
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E Make people feel they're speaking to them directly
E Convey, tone, emotions, and facial expressions without voice
E Make your customers comfortable with e-service
E Write scripted responses without being impersonal
E Respond to questions in plain English, not "tech-speak"
E Completely address issues without multiple e-mails |
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... and much more! |
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And on top of all that,
they'll have more fun than they've ever had in a training program! |
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To schedule a
Biz-E-Mail program
for your organization, or for more information about
Biz-E-Mail,
please click here. |
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What People Say About Steve and Biz-E-Mail |
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"Steve was funny, smart, inventive, and enthusuastic about e-mail writing. He drew us in with details and humor. Everyone participated " |
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Participant, Cingular Wireless
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| "Steve really knows what he is talking about. It is really helpful when you have a professional writer come in to teach others about effective writing. Steve's background in journalism is a definite plus to this class! " |
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Participant, Delta Air Lines
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